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QUALIFICATIONS AND JOB DESCRIPTION
As LION PAKETLEME A.Ş., a dynamic, pioneering, and innovative organization in its sector, we are seeking a Customer Technical Service Engineer with the following qualifications:
· A bachelor's degree in Mechanical Engineering
· At least two years of experience providing technical service to customers
· Fluent in English (reading, writing, understanding, and speaking)
· No travel restrictions and willing to travel frequently
· Possess a Class B driver's license and active driving skills
· Possess clear diction and a presentable personality
· Ability to resolve customer complaints quickly and effectively
· Record customer complaints, requests, needs, and solutions
· Ensure customer requests and needs are met in coordination with relevant departments
· Evaluate customer complaints, analyze root causes, and promptly initiate and follow up corrective actions with relevant departments
· Inform customers about complaint resolutions