Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.
We are seeking a valuable team member for the position of “ CRM Agent ” to be considered at Rixos Downtown.
Responsibilities:
- Responding to Customer Inquiries: Handle inbound calls, emails, chats, or social media messages to address customer questions or concerns.
- Updating CRM Systems: Record and maintain accurate customer information, including contact details, preferences, and interaction history, in the company’s CRM software.
- Generating Reports: Create and present reports on customer interactions, satisfaction levels, and CRM data to help management make informed decisions.
- Handling Complaints: Address customer complaints or issues quickly and effectively, ensuring a positive resolution that maintains customer trust.
- Proficiency in CRM Tools: Use various CRM platforms (Trustyou, Oracle Hospitality, Microsoft, Outlook etc.) to track customer information and communication.
- Process Improvement: Suggest improvements to internal CRM processes to increase efficiency, reduce errors, and improve customer interactions.
Requirements:
- Communication: Clear and concise communication skills are essential for interacting with customers and internal departments.
- Problem-Solving: The ability to quickly assess and resolve customer issues is crucial for maintaining high levels of customer satisfaction.
- The candidate must have a high proficiency in both Turkish and English, with at least a C1 level of fluency. Knowledge of additional languages will be considered an advantage during the evaluation process.
- Language Knowledge: English (C1), Turkish (C1-C2), German (B2), Russian (B2).
- Data Management: Strong organizational and data management skills to maintain accurate records and use CRM software effectively.
- Empathy: Ability to empathize with customers, understand their concerns, and respond appropriately.
24 Tem 2025;
from:
kariyer.net